Shensi Electronics made its appearance at the 27th China (Shandong) Petrochemical Industry Expo and International Gas Equipment Exhibition, which opened on April 1 at the Shandong International Convention and Exhibition Center. The company, part of Jinan Energy Group, showcased various innovative technologies focused on the cutting-edge trends in the smart energy sector.
Leveraging its expertise in artificial intelligence machine vision and natural language processing, Shensi Electronics is responding to the digital transformation demands of the energy sector. The company applies a digital philosophy that emphasizes connectivity, real-time perception, operational visibility, intelligent decision-making, precise control, risk warning, and traceable problem-solving. This approach addresses key needs and challenges in the energy industry, particularly in heating and gas supply services.
By harnessing AI and big data technologies, Shensi Electronics aims to upgrade the energy sector intelligently. The company is developing model scenarios for smart energy, creating AI products and solutions such as ERP systems for heating and gas companies, smart heating brains, intelligent pipeline inspection systems, and smart customer service solutions. These innovations are designed to enhance productivity and efficiency in traditional industries, supporting the digital transformation of the energy sector while establishing benchmark demonstration projects for technological advancement.
During the concurrent Gas and Heating Industry Summit Forum, Tian Da, Deputy General Manager of the Smart City Department at Shensi Electronics, shared insights on the new generation of AI operational systems, which include ERP and smart customer service. The energy group’s ERP system is the first comprehensive resource management system in the industry, integrating IoT, GIS, big data, AI, and hyper-converged technologies to eliminate information silos and achieve comprehensive data integration. This system enables digital control over all business processes, standardizes enterprise data, and automates service operations.
Additionally, Shensi Electronics is dedicated to researching large natural language models, human feedback reinforcement learning (RLHF), and content generation technologies (AIGC). The company has introduced an AI smart customer service solution that addresses issues such as delayed user access, high labor costs, elevated communication expenses, and challenges in improving service quality. The collaboration between ERP and smart customer service transforms the traditional “passive response” model into a proactive “predictive execution” closed-loop system, enhancing internal operational efficiency and reconstructing customer experiences to become a core competitive advantage in the new generation of AI operational systems.
Shensi Electronics is committed to driving the energy industry towards a low-carbon, green, and intelligent future, using technology as its engine and innovation as its driving force, in collaboration with upstream and downstream enterprises.
For more information, please contact us at Jinan High-tech Zone, Shunhua West Road 699, Shensi Technology Park. Main Line: 0531-86516388, Customer Service: 400-6869-365, Email: main@sdses.com.
